FAQ

COVID-19 UPDATE:

We are still open and shipping orders. Due to COVID-19 there may be delayed production and shipping times. 

Below are a few of our most frequently asked questions. If you have a question that you do not see answered here, please feel free to email us at info@recoveted.com.  

What is the cost of shipping?

Shipping costs are calculated automatically based on your location and the size of your order. You can review shipping options and cost during the checkout process, before your order is placed. We aim to keep our shipping costs as low as possible. 

How long will my order take to ship?

**Order production and shipping may be delayed by several days due to COVID-19

Your order will be shipped within 1-3 business days. You will be notified by email once it ships and you will receive a tracking number.

We use UPS and USPS as our primary shipping providers within the United States.

Shipping times will vary depending on the shipping option you choose and where you are located. Standard shipping time is 5-7 days. The map below displays an estimate of UPS Ground shipping times throughout the United States.

Do you ship internationally?

We currently only ship within the United States.

How can I track my order?

You will be sent an email containing tracking information as soon as your order is shipped. 

What is your cancellation/return policy?

Orders may not be canceled or changed after they have been placed.

If for any reason you are not satisfied with your purchase, you may return it within 30 days of your order date and receive a replacement or a full refund for the price of the product, minus the cost of shipping.  To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

To return your purchase, please send an email to info@recoveted.com and send your product to:

RECOVETED, LLC
349 E 51st St #4FW
New York, New York 10022

You may use your choice of return shipping carrier at your cost, or request a return shipping label and have the cost of return shipping deducted from your refund. We recommend that all returns be sent via a traceable carrier. We are not responsible for packages not received if sent via a non-traceable carrier. 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

If 30 days have gone by since your purchase, unfortunately we are unable to offer you a refund or exchange.

What if my order is damaged during shipping?

If you receive your order in a damaged condition please keep the product as well as its packaging and contact us at info@recoveted.com as soon as possible. 

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